Foreword by Stephen R. Covey, Author of The 7 Habits of Highly Effective People
A PAPERBACK ORIGINAL
“Most books make promises. This one delivers. These skills have not only helped us to change the culture of our company, but have also generated new techniques for working together in ways that enabled us to win the largest contract in our industry’s history.”–Dain M. Hancock, President, Lockheed Martin Aeronautics
A powerful, seven-step approach to handling difficult conversations with confidence and skill
“Crucial” conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors’ highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any highimpact situation with confidence.
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Summary
Crucial Conversations is a good book to help you think through how to approach and prepare for crucial conversations both at home and work. I listened to it on audio tape. I think it would be better in a paperback format so that you could highlight different sections. She even recommends that you read a chapter, implement it for a few days, and then read another chapter and implement it.
Examples are given for both family and work situations. A big takeaway for me was our reaction to flight or violence. They studied people for over 20 years on what made them effective and dialogue/communication was one of the biggest things. It's being able to have those crucial conversations when it really matters.
They give you examples and acronyms to help you remember the steps. The first step is even just recognizing when you need to be prepared for one. Another big Takeaway was when people are reacting aggressively or defensively that means they have some kind of fear. So you can step back and think about what are they concerned about and you can try to find a mutual agreement.
I plan to get the paperback copy and highlight sections. I think this can make a big difference in your home and work and your ability to influence and get things done more smoothly and with a lot less stress. Many people will avoid them and that does not solve the problem.